PRIVACY POLICY
How we collect, use, and protect your personal information.
Last updated:
Who We Are
Altair Sports is a sports card and collectables business based in the United Kingdom. We operate an online shop and live card breaking service via Whatnot. References to "we", "us", or "our" in this policy refer to Altair Sports. If you have any questions about this policy, please contact us at [email protected].
What Information We Collect
We collect information you provide directly to us, including your name and email address when you submit an enquiry through our contact form, place an order, or communicate with us. We may also collect your postal address and order details when processing a purchase. We do not collect payment card details directly — payments are handled securely by third-party providers.
How We Use Your Information
We use the information we collect to process and fulfil your orders, send order confirmations and shipping notifications including tracking numbers, respond to your enquiries and provide customer support, and improve our products and services. We will not use your personal information for marketing purposes without your explicit consent.
Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our business — such as delivery carriers who require your name and address to fulfil shipments. These providers are contractually obligated to keep your information confidential and use it only for the purposes we specify.
Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, including for the purposes of satisfying any legal, accounting, or reporting requirements. Order records are typically retained for up to 7 years in line with UK tax and accounting obligations.
Your Rights
Under UK data protection law, you have the right to access the personal information we hold about you, request correction of inaccurate data, request deletion of your data where we no longer have a lawful basis to hold it, object to or restrict our processing of your data, and request a copy of your data in a portable format. To exercise any of these rights, please contact us at [email protected].
Cookies
Our website may use essential cookies to ensure the site functions correctly. We do not use tracking or advertising cookies without your consent. You can control cookie settings through your browser preferences at any time.
Security
We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Changes to This Policy
We may update this privacy policy from time to time. When we do, we will update the "last updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.
Contact Us
If you have any questions, concerns, or requests regarding this privacy policy or how we handle your personal data, please get in touch at [email protected] or via our contact page.
Questions about your data?
Get in touch and we'll be happy to help.